Refund Policy

30-day refund window

If NayPal Pro is not right for you, request a refund within 30 days of the initial purchase. Contact us through the support launcher and include the Google account email used for NayPal.

Renewals

Renewal charges may be refunded when requested within 14 days of the charge and the paid features have not been substantially used during the renewed period.

How refunds are processed

Paddle.com is the Merchant of Record and processes approved refunds to the original payment method. Bank processing times vary and are outside NayPal’s control.

Exceptions

We may decline requests involving abuse, fraud, chargeback manipulation or repeated refunds. Your statutory consumer rights are not limited by this policy.

Cancel separately

A refund request does not necessarily cancel future renewal. Use the billing portal to cancel the subscription if you do not want it to renew.